Refund policy
Last updated: September 25, 2026
Final sale items
Because of how they're made, these items are final sale and can't be returned for a change of mind:
- Desk Friends and all polymer clay sculptures, which are handmade to order
- Snail Mail Club subscriptions and one-time Snail Mail catch-up issues
- Apparel and phone cases, which are printed to order just for you, so we can't accept returns for wrong size, wrong color, or change of mind. Please check the size guide before ordering.
- Customized or personalized items
Damaged or defective final-sale items are still covered. See "Damaged, defective, or wrong items" below.
30-day returns (everything else)
Other items, such as pins, greeting cards, and notepads, can be returned within 30 days of delivery if they're unused and in their original condition.
To start a return, email fancyfroggy.co@gmail.com with your order number. Customers pay return shipping, and original shipping charges are not refunded. Once we receive and check your return, we'll refund you to your original payment method within 7 days. Your bank may take a few extra days to post it.
We don't do direct exchanges. Return the eligible item and place a new order instead.
Damaged, defective, or wrong items
If anything arrives damaged, defective, misprinted, or isn't what you ordered, email us within 14 days of delivery with your order number and clear photos of the item and packaging. We'll make it right with a replacement, a remake, or a refund. You usually won't need to send the item back.
Cancelling an order
If you need to cancel a one-time order, email us as soon as possible. We can usually cancel orders that haven't started production or shipped yet. Printed-to-order items often go into production within hours, so cancellation isn't guaranteed. To cancel a Snail Mail Club subscription, see our Cancellation Policy.